How to Request a Commission Payout

Once your commissions have matured and your available balance is above the minimum threshold, you can withdraw funds directly to your registered bank account.

Steps to Request a Payout

1. On the Wallet & Earnings page, click Request Payout.
2. Amount: Enter the amount you want to withdraw. Must not exceed your current Available Balance.
3. Bank Account: Your registered bank account is shown. If it is incorrect, update it in your Profile first.
4. Note / Reference: Optional. Add any internal reference for your own records.
5. Click Submit Payout Request.

Payout Processing Timeline

• Payout requests are reviewed and processed within 3–5 business days.
• You will receive a notification (email + portal alert) when your payout is approved and dispatched.
• The amount is deducted from your available balance immediately when the request is submitted.

Viewing Payout History

1. Click Payouts in the sidebar (or scroll to the Payouts section on the Wallet page).
2. Every payout request is listed with: Request Date, Amount, Status (Pending / Approved / Rejected), and Processing Date.
3. Click on any payout to see its full detail and bank transfer reference.

Commission Maturity — How It Works

When a business is registered or a subscription is renewed, a commission is instantly calculated. However, it is held in Pending status for a maturity period (typically 7–14 days). This protects against refund abuse. After the maturity period:

1. The commission automatically moves from Pending to Matured.
2. The matured amount is credited to your Available Balance.
3. You can now withdraw it via a Payout Request.