Frequently Asked Questions
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Yes. Our system is fully certified and tested against the FBR (Federal Board of Revenue) Sandbox environment. We ensure automatic verification, compliant JSON payload schema delivery, and immediate compliance status receipts on every transaction.
Our engine automatically identifies buyer/supplier filer status, calculates the correct Withholding Tax (WHT) rates, compiles withholding contexts, and generates structured files ready for PRAL/FBR portal declarations.
Absolutely. The platform is configured to process and map transactions across regional tax authorities (Punjab Revenue Authority, Sindh Revenue Board, Baluchistan Revenue Authority, and Khyber Pakhtunkhwa Revenue Authority) with custom regional service tax rules.
FBR mandates that Tier-1 Retailers integrate their Point of Sale (POS) systems directly with FBR systems. This requires real-time transaction reporting, automatic generating of 1D/2D barcodes with the FBR logo, and local transaction logs that are available for audits.
The platform queries the FBR ATL database daily to synchronize filer status. This ensures that any change in withholding rates under Income Tax rules is instantly reflected at check-out without manual updates.
Our system captures the exact FBR error code (e.g. invalid NTN/STRN, unit mapping mismatch) and logs it. An alert is shown to the billing officer, allowing correction and one-click resubmission directly from the transactions dashboard.
Yes. You can manage multiple branches, warehouses, or points of sale under a single NTN. The system segregates the transactions while consolidating tax returns dynamically.
The system supports fully compliant credit and debit notes. A return or adjustment automatically references the original FBR invoice ID, calculates adjusted taxes, and reports the change in real-time to FBR.
Yes. It automatically calculates provincial services sales tax (e.g., 15% PRA or 13% SRB) depending on the geographic service origin and customer registration state.
Yes. Our SRO engine allows you to link products or categories to specific Statutory Regulatory Orders (SROs), applying reduced rates or zero-rated tax exemptions automatically.
The system automatically doubles or escalates the WHT calculation dynamically based on the active non-filer rules retrieved from the FBR ATL sync database.
Multi-item invoices calculate tax item-by-item, allowing zero-rated, standard-rated (e.g. 18%), and regional service taxes on a single receipt seamlessly.
Yes. Upon successful WHT ledger reconciliation, compliant withholding tax certificates are instantly compiled and generated in PDF format for download or automated client mailing.
We retain compliance transaction logs for a minimum of 7 years to meet audit requirements, with options to export fully filtered CSV datasets anytime.
Yes. Our pre-audit reconciliation tool matches local sales ledgers against FBR synchronized logs to flag discrepancies, missing returns, or rejected NTNs before final portal upload.
The system automatically appends Further Tax (e.g., 4% for unregistered buyers) to the standard sales tax if the buyer STRN field is left blank during checkout.
Yes. You can toggle your business profile as a WHT agent, which enables auto-withholding triggers on all expense and purchase entries dynamically.
Imported products can be flagged with custom customs duty (CD) and sales tax on imports, calculated dynamically during inventory purchase receiving flows.
Tax calculations are performed on the net value after trade discounts, matching FBR compliance regulations for transparent transactional tax billing.
Yes. The system allows you to build custom tax groups (e.g. Sales Tax + Further Tax + Provincial Levy) and apply them as a single option at checkout.
For standard configurations (Excel uploads or QuickBooks links), onboarding is completed within 3 to 5 business days. Enterprise ERP integrations (SAP, Oracle, or custom systems) typically take 7 to 14 business days.
No. Our migration architecture is designed with zero-downtime shadow registers. Your legacy operations run alongside our compliance module in test mode until sandbox verification is successful, enabling a seamless cutover.
You will need your active NTN, STRN, authorized digital certificate files for electronic signatures, and sandbox credentials provided by FBR or your local POS inspector.
Yes. Our expert rollout team guides you through the application on the FBR portal, including drafting technical system architecture logs, which are often requested by tax authorities for physical inspection approval.
Our SaaS structure supports multi-tenant and multi-branch configurations under a single business NTN. Each branch gets its own POS terminal ID, allowing independent operations while consolidating tax reporting at the head-office level.
Yes. Every enterprise setup includes structured online training modules for accountants and cashier teams, covering sales tax adjustments, debit/credit notes creation, and withholding reconciliation.
Yes. We provide pre-formatted CSV/Excel upload templates for products, customers, suppliers, and historic ledgers, enabling bulk data migration in a few clicks.
We assign a dedicated rollout engineer who joins your team remotely (or on-site for enterprise plans) to monitor API syncs and resolve initialization issues in real-time.
You can import historic outstanding balances via our opening balance ledger import utility, ensuring seamless continuity of client aging reports.
Yes. Upon account creation, you get access to an interactive onboarding wizard showing real-time progress of document uploads, sandbox tests, and API configurations.
Yes. You can configure up to two virtual sandbox terminals during your trial period to run transaction testing without submitting actual data to FBR.
Our local desktop integration helper supports all standard ESC/POS slip printers and cash drawers. Our team runs a remote hardware setup check as part of the onboarding.
We provide database migration helpers specifically optimized for ultimatePOS and legacy Laravel setups, making it simple to port your old compliance logs over.
Absolutely. You can pause onboarding steps anytime, keeping your test profile active until your formal tax credentials are ready.
No local servers are required as the platform is cloud-based. Remote onboarding is included in all standard setup fees with zero hidden hardware charges.
Our onboarding wizard assists in setting up your default provincial tax rates (e.g. PRA for Punjab, SRB for Sindh) during the initial company profile mapping.
You can start compliance logging immediately. Pre-existing transactions from the quarter can be imported as manual offline logs for comprehensive quarter reporting.
Superadmins set global rules, but client administrators get granular panels to update active branch terminal keys, certificate files, and local billing information.
Yes. You can import custom HS Code mapping databases directly to accelerate catalog classification for wholesale setups.
The system automatically locks to Pakistan Rupee (PKR) and PKT (+5:00) during registration, aligning perfectly with FBR compliance requirements.
Yes. We provide modern RESTful developer APIs and custom webhooks. We map cash registers to FBR, append compliance QR codes, and trigger print queues on checkouts natively.
Every invoice submitted is digitally signed client-side or via our secure API. The system fetches the FBR transaction ID, generates a high-definition verification QR-code, and passes it back to your checkout layout within milliseconds.
Yes. Our smart local caching queue holds transactions securely if FBR or local networks go down. When connectivity is restored, the queue syncs automatically with asynchronous queue workers.
The platform features a built-in UOM Mapper. You can map local warehouse unit terms (e.g. boxes, bags, metric tons) to the official FBR compliance catalog with zero impact on local inventory definitions.
Our scalable cloud API handles thousands of simultaneous connections. We maintain high throughput with automatic rate-limiting and job-queue workers to ensure zero checkout delay.
We host our infrastructure on tier-4 secured servers. All API handshakes are encrypted with TLS 1.3, and database logs are encrypted at rest with multi-tenant row-level authorization isolation.
Yes. You can configure webhooks for critical events like invoice validation success, withholding tax exceptions, or partner wallet payout updates.
Yes. Our public website includes automated XML sitemaps and dynamic route pinging utilities to ensure optimal SEO exposure for your landing catalog.
Yes. We provide complete developer documentation, sample Postman collections, and PHP/JS code snippets to make integration as fast as possible.
Bulk data imports run asynchronously in the background. If a network timeout occurs, our queue manager automatically retries the submission from the last failed row.
Yes. Our system integrates directly with FBR HS Code tables, validation checks, and legal classifications, preventing errors before submission.
Yes. The browser layout supports barcode scanning input, letting cashiers build carts quickly with USB or Bluetooth handheld scanners.
Client administrators can generate, cycle, or revoke secure API keys directly from the Developer Settings panel in the dashboard.
Yes. The API supports complete transactions payloads for Sales, Purchases, Debit Notes, and Credit Notes with unified schemas.
Our primary helper is optimized for Windows (which runs most local POS setups), but our developer APIs are completely platform-agnostic and work on any OS.
The API returns a structured JSON object containing standard keys like ok, message, invoice_id, QR_code_url, and the official FBR registration code.
Our cron schedules sync legal SRO schedules weekly to ensure your product mapping definitions always follow current regulatory guidelines.
Yes. Webhook attempts are configured with exponential back-off retries up to 5 times before flagging the destination as inactive.
Yes. All developer accounts include free sandbox access to test integrations before client rollout.
We support direct PDF downloads and dynamic retrieval URLs. Custom cloud storage storage hooks can be configured via our external webhook system.
Our core system includes multi-warehouse tracking, stock transfers with approval logs, inventory adjustments, real-time packaging unit logs, and automated stock alerts.
Yes. The manufacturing addon includes Bill of Materials (BOM) creation, production work centers tracking, routing sequences, quality checks, equipment logs, and subcontracting flows.
We leverage Spatie Laravel Permissions for advanced role-based access control. You can create custom roles with exact feature-level checkboxes.
Yes. Access dynamic Balance Sheets, Profit & Loss ledgers, Account Receivable/Payable aging, and withholding tax summaries in real-time.
Yes. We offer a visual Document Layout Builder. You can customize header logs, color schemes, columns, terms conditions, and barcode placement.
Yes. The platform is built as a progressive web app (PWA). You can install it on iOS or Android directly from the browser for mobile dashboard access.
Purchasing workflows track purchase orders, GRNs, supplier aging, partial payments, and automated WHT deductions during payment settlement.
Yes. You can import up to 10,000 product rows simultaneously using our CSV importing template, complete with instant column mapping.
Yes. Our accounting suite includes monthly payroll runs, salary slip generators, and employee income tax forecasting calculators.
Stock transfers require secondary validation from the destination warehouse manager, preventing inventory shrinkage and shipping errors.
Yes. The manufacturing addon has dedicated scrap logs to track raw material wastage and automatically calculate net production costs.
You can set credit limits on customer profiles. The POS cashier screen blocks transactions automatically if the limit is exceeded.
Yes. Our product configurator supports complex variations, automatically creating unique SKU listings for each size/color combination.
Yes. You can buy or sell in decimal quantities, which is highly useful for businesses trading in raw materials or weights.
You can define packaging units (e.g. cartons of 24 units) and track stock at both the box level and unit level dynamically.
Yes. The admin dashboard features maintenance triggers to safely flush caches, run migrations, and optimize queries in one click.
Yes. You can generate, print, or email chronological client statements and supplier ledgers from the contact dashboard.
Yes. You can link sales representatives to invoices and automatically track monthly agent performance commissions.
The inventory module tracks lot numbers and product expiries, sending alerts before stock expires to prevent product loss.
Yes. Select products and print barcode labels to matching sheets or thermal barcode printers with custom price display layouts.
This premium addon allows users to sign in without passwords by sending secure, one-time passwords (OTP) directly to their WhatsApp numbers.
Superadmins can enable Google Login in the admin configurations, letting users authenticate securely using their Google accounts.
A complete wallet system for partners to track commissions, convert earnings into platform subscription credits, or request direct bank payouts.
The PayFast gateway allows clients to pay subscription fees or bills online via credit cards, mobile wallets (EasyPaisa/JazzCash), or direct bank accounts.
Yes. The platform integrates with Pakistan’s Raast payment gateway, generating instant dynamic QR codes for swift mobile banking transactions.
Yes. The backup scheduler addon automatically takes secure database snapshots daily, storing them in encrypted cloud locations.
Partners click "Request Payout" from their wallet dashboard, specify the amount, and choose their linked bank account for approval.
Yes. Our WhatsApp integration addon lets you trigger automated compliance receipt PDFs and payment links to customers after checkout.
Yes. The dashboard can connect to custom SMTP, Mailgun, or SendGrid servers for sending system invoices and bulk statements.
Approved partners can temporarily impersonate linked business client dashboards to assist with technical layouts, mapping, or onboarding audits.
Yes. All SMS gateways and WhatsApp templates can be edited by superadmins in the global notification settings panel.
Yes. Both standard business accounts and partner portal logins can link their respective profiles with Google auth.
When customers upload a bank payment receipt, an audit ticket is created in the Superadmin queue for verification and account activation.
Yes. Our dynamic multi-currency addon connects to open exchange APIs to pull latest conversion values for import/export billing.
Every withdrawal, top-up, commission conversion, and payout adjustment is recorded chronologically in the partner ledger audit trail.
The notification engine alerts clients when account credits are low, trial periods are ending, or scheduled sync logs report warnings.
Yes. You can schedule the platform to generate and email monthly tax ledgers to your external tax consultants automatically.
Yes. Superadmins can upload custom dashboard logos, set brand colors, and override CSS variables to white-label the SaaS platform.
Dynamic callbacks automatically confirm payments within seconds, marking invoices as paid and updating warehouse inventory statuses in real-time.
Yes. The system maintenance addon runs log-pruning routines monthly to keep database performance optimal without affecting tax audit records.
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